Choosing one is an important process. Here are 10 things to ask when hiring a contractor for foundation repair.
Your home is typically your most valuable asset, so it’s very important to be cautious when hiring a foundation repair contractor. Most companies advertise online, but that doesn’t mean you can trust them.
Make sure you address the following 10 questions BEFORE choosing someone to fix your foundation.
Licensing protects you, the customer, from contractors who aren’t experienced or have unscrupulous business practices. Your city’s licensing board is a trustworthy source to check on your contractor’s credentials. The licensing committee keeps a record of unresolved complaints and has the ability to shut down contractors who are operating unethical.
Your contractor needs to have insurance, but those who don’t could cause you problems. If a worker for a non-insured company is injured on your property, you can be held responsible
The foundation repair contractor you hire will be working in and around your home. It is important that you feel comfortable with this person and their ability to complete the job. They should be professional and able to clearly communicate what the job entails and answer all of your questions.
All contractors should provide you with references. If they don’t provide you with references, then they’re probably hiding something. You can always check online on consumer review sites like Angie’s and Yelp!
There isn’t always a “one-size-fits-all” solution to every problem. Your foundation repair contractor should work with you to create the perfect solution to your home’s problem; not try to sell you products and services that you don’t need. Sometimes this means the contractor doesn’t have to do the work and can provide you with the information to do the job yourself. The contractor should also be respectful of your home and time: arriving on time and cleaning up during and after the job.
An established company is likely to be around if you need to contact them. Make sure to enquire about products and services that have warranties.
Is the foundation repair contractor able to work with your schedule? Can they work evenings, weekends, or begin the process while you’re at work?
A company is only as good as the people it employs. Does it screen potential employees for criminal history and run drug testing? Does the company offer opportunities for continued education and train all of their contractors? Furthermore, do they continually update their employees on job site safety practices?
Every company strives to be the best, but sometimes people make mistakes. Customer complaints should be responded to quickly, politely and professionally. If the foundation repair contractor becomes defensive and argumentative, this is a good indication that they handle all areas of business in this manner.
The contract should be presented on a formal document, not a hand written ticket, and should outline what services and products are provided while listing limitations and exclusions. All contracts contain exclusions; however, keep an eye out for broad exclusions that can result in costly repairs for you. As an example, lookout for fine print such as “the contractor is not responsible for any damage outside of the home.”
According to the FTC, “not all contractors operate within the law.” You should be sure the foundation contractor does not exhibit the following warning signs:
Groundworks Editorial Team
